Return & Refund Policy

Return window

You can return any item if you contact us within 2 days (48 hours) of delivery. The delivery date is the date the courier marks the parcel as delivered. Requests raised after 2 days of delivery cannot be accepted, because jewellery is a hygiene-sensitive product and we cannot verify its condition after that.

What you can return

• An item that arrived damaged, broken or with a manufacturing defect.
• The wrong item, the wrong colour, or a set with a missing component.
• An item you simply did not like or that does not suit you — change of mind is accepted inside the 2-day window.

Condition of returned items

To be accepted, the item must come back to us:

• Unused and unworn, with no scratches, marks or signs of wear.
• With its original pouch/box, tags and every component of a set.
• Along with photos and, wherever possible, the unboxing video — this is what makes damage claims quick to settle.

Please do not send anything back on your own before we confirm the return — unannounced parcels cannot be traced to your order and cannot be refunded.

How to raise a return

1. Message us on WhatsApp or use the contact form within 2 days of delivery.
2. Share your order ID, what the problem is, and photos (plus the unboxing video for damage or wrong-item claims).
3. We confirm the return and schedule a courier pickup from your address, usually within 2–3 working days.
4. Keep the item in its original packing and hand it to the pickup agent.

Return shipping cost

Returns are free. We arrange and pay for the reverse pickup ourselves — the same way delivery to you is free. You are never asked to pay a courier fee to return an order. If reverse pickup is not available at your PIN code, we will ask you to self-ship and reimburse the actual courier charge on production of the receipt.

Replacements and exchanges

Prefer a replacement over a refund? We will send the same design (or another design of the same value) once the returned item reaches us and passes a quick check. The replacement is dispatched free of charge. If the item is out of stock, we refund you instead.

Refunds

• Refunds are approved after the returned item reaches us and passes a quality check — usually within 2 working days of receipt.
• Cash on Delivery orders: refunded by UPI or bank transfer to the account you share with us, within 5–7 working days of approval.
• Prepaid orders: refunded to the original payment method within 5–7 working days of approval; your bank may take a few more days to show it.
• You are refunded the full amount you paid for the item. Since delivery is free on every order, there is nothing to deduct.

Colour variation is not a defect

Meenakari enamel is applied by hand and photographed under studio light, so slight differences in shade between the photograph and the piece — or between two pieces of the same design — are normal. You can still return the item inside the 2-day window if you are not happy with it.

Cancellations

Want to stop an order before it arrives? See our cancellation policy — orders can be cancelled free of charge any time before dispatch.

Contact us for a return

Start a return through our contact page, by email at ashokguptaa66@gmail.com or on WhatsApp, with your order ID. We reply during Mon–Sat, 10:00 am – 7:00 pm IST.